Forgotten (or need to change) your password?

Forgotten your password?

If you’ve forgotten the password to your account then you can reset it by following these steps:

  1. Click ‘Log in / Register’ link at the top of this page (or any page on the website);
  2. Click on the ‘Request new password’ tab and enter the email address your account is registered to;
  3. Finally, click the ‘Email new password’ button. You will be emailed instructions on how to log in and reset your password.

If you have any difficulties with this, or have also forgotten your email address that your account is registered to, please let us know and we'll get back to you as soon as we can.

Changing your password

If you are logged in and want to change your password, click on 'My Account' at the top of any page of the website, then 'Edit my profile' in the right-hand navigation.

On the edit profile page you will see a button called 'Change password' - click on this and then fill in your current password, then your new password in both fields. The 'Password strength' bar will tell you how secure your password is. If it shows as weak, there are tips below to help you make it stronger. Don't forget to click the 'Change password' button to save it.

 

Anna

View Community team's profile Community team Oct 3 2014 - 4:29pm
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