How to get in touch with us

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We hope that you'll find the community easy and intuitive to use. However, if you do need a hand using any of the features, or spot a technical issue with using the site, then we are here to help.

Please check to see if we've already already provided an answer to your question in the Community help, guidelines and technical issues forum.

If we haven't, you could either start a new discussion in this forum, or get in touch directly and we'll get back to you as soon as I can. There's lots of different ways you can get in touch with us, depending on what you need:

  • For queries about using the community part of the site (including technical issues), or to report something on the community as inappropriate, you should contact Amy, the community manager, via the digital team.
  • If you are experiencing issues with using other parts of the HLF website, please contact the digital team.
  • If your query is related to an application for a grant or using the application form system, you should contact our grant enquiries team.
  • If you'd like to get in touch with your local HLF team, you can find the relevant office contact details on our Contact us page.
  • If you have a press enquiry, you should contact the press team.

 

View Community team's profile Community team Oct 6 2014 - 11:12am
  1. Hi Steve, sorry to hear you're having problems with the site. It can time-out if you take longer than about 15-20 minutes to compose your post… We sometimes suggest that people write it in a Word or Text document and then copy and paste into the comment box.

    I should also add that we did have some very brief technical issues on Thursday and Friday (only for about 20 mins at a time), so it's possible that you were trying to post during that time. But it's still annoying, I know.

    I see you've posted in the LP forum on the Apps thread (and the above comment), but I can't see any others in the system anywhere, so if the one you were having trouble with is not the Apps comment, you will have to post it again. Sorry for the inconvenience. Do let me know if you have any further trouble.

    Thanks,

    Amy

  2. View Amy Freeborn's profile Amy Freeborn
    Offline | Last seen: 4 days 14 hours ago
  3. Hi Amy,
    I too have had similar problems posting. I posted a response to Jo last week which didn’t show up, so I tried re-posting again this morning and on clicking Submit, it threw me out of the comments pages, and the comment doesn’t show up. Thanks.

  4. View Padmini Broomfield's profile Padmini Broomfield
    Offline | Last seen: 1 year 4 months ago
  5. Oh no, I'm really sorry to hear that. 

    As I've said to a couple of others, sometimes the site can time-out if you take longer than about 15-20 minutes to compose your post… We suggest that people write their thread or comment in a Word or Text document and then copy and paste into the site.

    However, I've also passed on everyone's comments to some people in my team who are more technically astute than me, to see if they can find anything else that might be causing it.

    My apologies again for the inconvenience.

    Amy

  6. View Amy Freeborn's profile Amy Freeborn
    Offline | Last seen: 4 days 14 hours ago
  7. Hi Amy,
    I would like to join the live chat this morning - time allowing! How do I contribute?

  8. View Jane Wells's profile Jane Wells
    Offline | Last seen: 7 months 2 weeks ago
  9. Great to hear Jane - just head to the thread at 12.30 to follow along, and you can add your own comment at any time (comments on the thread are currently disabled, but will be enabled from 12.30). You don't need to be logged in to follow the chat, but you will need to log in to comment.

    I have a series of initial questions that I will ask the expert guests, and then we'll answer any additional questions posed by the public (you don't have to wait until the end to post your questions, but we will wait until towards the end to answer them).

    The chat page won't update automatically as each new question and answer is posted, so I recommend refreshing your screen (hit F5 on your keyboard) every five-ten minutes to see the latest posts.

    I think that covers everything, but do let me know if you have any further questions, and I look forward to your question(s)/comment(s) later.

    Amy

    PS: it might also be worth you reading this thread re: posting in the Online Community

  10. View Amy Freeborn's profile Amy Freeborn
    Offline | Last seen: 4 days 14 hours ago
  11. Hi Amy, is this the right forum to comment on the current Payment Request and Project Progress Report that have to be completed during the life of a project?

  12. View Graham Mackenzie's profile Graham Mackenzie
    Offline | Last seen: 2 years 1 month ago
  13. Hi Graham, thanks for your message.

    If you have a question about payment requests and project progress reports that you would like an answer from HLF on, or some advice from other project managers/grantees on, I would suggest you start a new discussion in the General discussions forum.

    thank you,

    Amy

  14. View Amy Freeborn's profile Amy Freeborn
    Offline | Last seen: 4 days 14 hours ago
  15. Hello,
    Tough Dough are writing an Our Heritage full application to deliver a project about ‘St Michaels’ Way’ in West Cornwall. Does anyone know of any experienced evaluators in this area who could guide us through this 18 month project?

  16. View Lizzie Black's profile Lizzie Black
    Offline | Last seen: 1 week 6 days ago
  17. Hi Amy,

    I want to start a new discussion in the Skills forum but can’t seem to find where the ‘start new discussion’ tab is?? I don’t seem to be able to post anything?

    Many thanks Becky

  18. View Becky Sejournant's profile Becky Sejournant
    Offline | Last seen: 11 months 2 weeks ago
  19. in reply to

    You're right - sorry about that - I've just spoken to our tech people, and they are looking into it.

    In the meantime, if you want to go ahead and post it in the General discussions forum, I can move it to the Skills forum for you.

    Sorry about the hassle. We'll get it fixed properly as soon as we can.

  20. View Amy Freeborn's profile Amy Freeborn
    Offline | Last seen: 4 days 14 hours ago

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