Save as provided below, we will not sell, rent, distribute or disclose information about you as an individual or your personal usage of the Site (‘Information’) without your consent or unless required or permitted to do so by law. The Information we gather may include name, delivery address, email address, telephone number, and any personal preferences.
Updating your information
If any of the information you provide when subscribing to the services on the Site changes please update your profile by logging in or alternatively please notify us.
Accessing your information
We are data controllers for the purposes of the Act and if you wish to request access to your Information held by us, you may contact us.
If you subscribe to our mailing lists (eg eBulletins) for news and other information, we also ask you to answer various general questions about yourself. You will be asked to specify the areas in which you are interested so that we can tailor the information which we send to you to cover the new products and special offers which we believe you might be interested in.
If you subscribe to our newsletter and at any time you wish to stop receiving this or any other information you may have requested from us or any other company, please email or write to Customer Services at the address given for us above or select the Unsubscribe link at the bottom of any communication you may receive from us.
If you make an application or a pre-application for a grant, you must be at least eighteen years of age. We will use any personal information you supply in accordance with the Data Protection Act 1998, and as advised during the application process. We may use your contact details to keep you informed about our work, (including by email, where an email address has been supplied), unless you have indicated that you would prefer not to receive information from us which is not connected to your application or grant.
Surveys and user groups
We always aim to improve the services we offer. As a result we occasionally canvass our customers using surveys. Participation in surveys is voluntary, and you are under no obligation to reply to any survey you might receive from us. Should you choose to do so, we will treat the information you provide with the same high standard of care as all other customer information.
Links to third parties’ sites
Traffic patterns / Site statistics
We may monitor customer traffic patterns, Site usage and related Site information in order to optimise your use of the Site and we may give aggregated statistics to a reputable third-party, but these statistics will include no information personally identifying you.
Transfer to third parties
We may also use the Information we gather to notify you about important functionality changes and alterations to the Site, or offers of products, services or information that might be of particular interest to you (where you have consented to this). We also share your personal information with our suppliers in order to facilitate transactions and delivery. We ensure that our suppliers protect your personal information as tightly as we do. This may involve transferring or selling your Information to other companies, inside or outside the EU.
Your information may also be transferred to another company in the event of sale of our company to a third party. In that event, we will endeavour to ensure that your rights and freedoms in respect of the processing of your personal data are adequately and appropriately protected.
By submitting your Information and subscribing to the services available on our Site, you consent to such use and transfer.